Briden Med is committed to providing high-quality medical products and excellent customer service. This Return and Refund Policy explains the conditions under which customers may return items purchased from our store.
Customers may return eligible items within seven (7) days from the date of purchase or delivery. All returned products must be unused, unopened, and in their original packaging. They must be in the same condition as received and accompanied by valid proof of purchase such as a receipt, invoice, or order confirmation.
For health, safety, and regulatory reasons, certain items are not eligible for return. These include opened or used medical supplies, consumables such as syringes, gloves, or test strips, products damaged due to misuse, and any specially ordered or customized items.
All returns must be physically delivered to our store located at Briden Med Shop, Nairobi CBD, Junction Trade Centre. Customers are responsible for ensuring the item reaches our shop safely. If using a courier service, the cost of return shipping must be covered by the customer.
Once the returned item is received at our store, our team will inspect it to confirm eligibility. If the return is approved, customers may choose between an exchange or a refund. If the return does not meet the required conditions, the item will be returned to the customer without a refund.
Approved refunds will be processed within three to seven business days using the original payment method or another agreed option. Delivery or shipping fees are not refundable. Exchanges may be made for the same item or another product of equal value. Any price differences will be adjusted accordingly.
For any questions or further assistance regarding our return and refund process, customers may contact us at 0708 199 833.
Thank you for choosing Briden Med as your trusted medical supplier.