Briden Med is committed to delivering medical products safely, reliably, and efficiently to customers across Kenya. This Shipping Policy outlines our delivery process, timelines, and charges.
Briden Med delivers to all towns and regions throughout Kenya using trusted courier and logistics partners. All orders are processed promptly once payment is confirmed to ensure fast and secure delivery.
A flat-rate shipping fee of KES 2,000 applies to all orders, regardless of the delivery destination within Kenya. This fee includes packaging, handling, and courier transport. Additional charges may apply only for oversized or special-handling medical equipment, and customers will be notified beforehand if such fees apply.
Standard delivery timelines are 1 to 2 business days for all major towns and surrounding regions. Deliveries to remote or hard-to-access areas may occasionally take slightly longer depending on courier availability or external factors. Customers will receive dispatch confirmation and, where possible, tracking information once the order has been shipped.
Customers must provide accurate delivery details when placing an order. Failed deliveries caused by incorrect addresses, unreachable locations, or unavailability of the recipient may result in additional re-delivery charges.
All products are carefully inspected and securely packaged before dispatch. Customers are encouraged to check their parcels upon receipt. Any concerns related to damaged or tampered packages should be reported immediately to both the courier and Briden Med.
For shipping inquiries or further assistance, customers may contact Briden Med at 0708 199 833.
Thank you for choosing Briden Med as your trusted medical supplier.